Shipping policy
Shipping Policy - Nova Beauty™
Last Updated: August 17, 2026
Processing & Shipping Times
At Nova Beauty, we take pride in delivering quality products to our customers. Please review our shipping timelines carefully before placing your order.
Standard processing takes 5-12 business days. During peak seasons from November through February, processing may take 7-10 business days. Orders are processed in the order they are received. You will receive a confirmation email when your order is placed and a shipping notification with tracking once your order ships.
After processing, standard shipping within the US takes 7-12 business days. Expedited shipping takes 5-7 business days after processing at an additional cost. International shipping takes 14 business days after processing.
In total, please allow 1-2 weeks or 10-14 business days for delivery from the date of order placement. During peak seasons or due to inventory availability, some orders may take up to 3 weeks for delivery. Business days are Monday through Friday, excluding holidays.
Important Notes About Stock & Fulfillment
Our products are sourced and shipped based on current stock levels, so processing times may vary depending on inventory at the time of your order. Some product variations may require additional time to fulfill as they are prepared specifically for your order. We cannot guarantee delivery by a specific date unless you have purchased expedited shipping and received written confirmation.
Tracking Your Order
You will receive a tracking number via email once your order ships. Tracking information may take 24-48 hours to update in the carrier's system. Please allow the full estimated delivery window before contacting us about delays.
Shipping Restrictions
We currently ship to the United States and select international locations. PO Boxes are accepted for standard shipping only. Some remote locations may experience longer delivery times.
Delays & Issues
Shipping carriers may experience delays due to weather conditions, carrier backlogs especially during holiday seasons, incorrect or incomplete shipping addresses, and customs processing for international orders. Nova Beauty is not responsible for shipping delays caused by carriers or unforeseen circumstances beyond our control.
Lost or Stolen Packages
Once a package is marked as "delivered" by the carrier, Nova Beauty is not responsible for lost or stolen packages. If tracking shows delivered but you haven't received your order, please check with neighbors or building management, contact the shipping carrier, and file a claim with the carrier if necessary.
Returns & Exchanges
Please refer to our separate Return Policy for information about returns and exchanges. Note that shipping times for exchanges may require an additional 1-2 weeks.
Contact Us
If you have questions about your order or shipping status, email us at novabeautty@outlook.com. Please allow 24-48 hours for a response and include your order number in all correspondence.
By placing an order with Nova Beauty, you acknowledge that you have read, understood, and agree to these shipping terms and processing times.