Shipping policy
Shipping Policy - Nova Beauty
Last Updated: December 2nd, 2025
Processing & Shipping Times
At Nova Beauty, we take pride in delivering quality thermal gloves to our customers. Please review our shipping timelines carefully before placing your order:
Processing Time
- Standard Processing: 5-12 business days
- Peak Season Processing: 7-10 business days (November - February)
- Orders are processed in the order they are received
- You will receive a confirmation email when your order is placed and a shipping notification with tracking once your order ships
Shipping Time
- Standard Shipping (US): 7-12 business days after processing
- Expedited Shipping: 5-7 business days after processing (additional cost)
- International Shipping: 14 business days after processing
Total Delivery Time
Please allow 1-2 weeks (10-14 business days) for delivery from the date of order placement. During peak seasons or due to inventory availability, some orders may take up to 3 weeks for delivery.
Business days are Monday-Friday, excluding holidays.
Important Notes About Stock & Fulfillment
- Inventory Availability: Our products are sourced and shipped based on current stock levels. Processing times may vary depending on inventory at the time of your order.
- Made to Order: Some product variations may require additional time to fulfill as they are prepared specifically for your order.
- No Guaranteed Delivery Dates: We cannot guarantee delivery by a specific date unless you have purchased expedited shipping and received written confirmation.
Tracking Your Order
- You will receive a tracking number via email once your order ships
- Tracking information may take 24-48 hours to update in the carrier's system
- Please allow the full estimated delivery window before contacting us about delays
Shipping Restrictions
- We currently ship to the United States and select international locations
- PO Boxes are accepted for standard shipping only
- Some remote locations may experience longer delivery times
Delays & Issues
Shipping carriers may experience delays due to:
- Weather conditions
- Carrier backlogs (especially during holiday seasons)
- Incorrect/incomplete shipping addresses
- Customs processing (international orders)
Nova Beauty is not responsible for shipping delays caused by carriers or unforeseen circumstances beyond our control.
Lost or Stolen Packages
- Once a package is marked as "delivered" by the carrier, Nova Beauty is not responsible for lost or stolen packages
- If tracking shows delivered but you haven't received your order, please:
- Check with neighbors or building management
- Contact the shipping carrier
- File a claim with the carrier if necessary
Returns & Exchanges
Please refer to our separate Return Policy for information about returns and exchanges. Note that shipping times for exchanges may require an additional 1-2 weeks.
Contact Us
If you have questions about your order or shipping status:
- Email: novabeautty@outlook.com
- Please allow 24-48 hours for response
- Include your order number in all correspondence
By placing an order with Nova Beauty, you acknowledge that you have read, understood, and agree to these shipping terms and processing times.